This section is being updated more as we come up with more documentation for usage of Switchr.io. Here are a couple things not currently covered in the screen shot section, or demos, but are important to the use of the site.
Remote Connect Tips
- Press CTRL + ALT + SHIFT at the same time, or Swipe from left side to right while connected, to access the remote menu.
- Problems when using the remote connect, log out and back in to the Switchr.io website, then try again. Only for the time being, you may need to do this for new hosts that have setup the remote connection.
POS Reporting (for Aloha)
If you receive an error when trying to obtain a report, it could be due to the following.
- You need to pull the first export from within the Aloha Manager program, it should be created as a CSV formatted file. This creates the .set file in the encoded Aloha/rptset folder.
- Your report name contains non-alphanumerical characters including spaces.
- Missing %IBERDIR% environment variable path. Chances are that your system would not be properly running if this variable was not set.
- set this by right clicking "my computer", and going to properties. Or, control panel, system. Then click the advanced tab, look for the environmental variables button. The path should be the location of your Aloha root. - Ie: D:\bootdrv\Aloha
- There was no connection to the host machine, or server.
Settle Batch (for Aloha)
Please note that the following requirements are needed for this function to work. It is very basic at this point.
- Create a folder in your Aloha root called AUTOSETTLE - IE: D:\BOOTDRV\Aloha\
- Create a file called 10000001.req, and put it in the AUTOSETTLE folder. Make sure it does not have a .txt extension (Often times you must change your folder options to show hidden extensions).
- Open the 10000001.req with a notepad and input the following text:
Where XXX is the name of the processor (ie: CES, VISANET, PAYMENTECH, etc), and PROCNO has to do with how many processors have been configured in this site, including old unused ones. Typically your going to use the number 1, but one way to find out the index number is to edit your configuration->processors, and look to see what row your current one is. If you have two processors configured, and the current one is the second, you would input 2 for PROCNO. PINDEX is likely going to be 1. You can reference the Aloha/EDC/EDC.ini or AlohaEDC/EDC.ini in a notepad for this exact information. You can verify this works by watching the EDC folder as you click Settle Batch on our website, from your phone, or PC. You should see the file enter the directory, and then immediatly go away. You can also re-open EDC if you are connected to, or in front of the host machine.
- The environment varliable %IBERDIR% must be set correctly to your Aloha root folder.. Chances are that your system would not be properly running if this variable was not set.
- Connectivity to the host machine from our servers is needed.
- PLEASE NOTE: You may notice if EDC was open, that you either need to close it and re-open, or stop/start pos processing to see the dollar amounts clear/current. This has no affect on the way the system continues to operate, and should not cause it to malfunction.